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Obtain or Reclaim lost TIN (Personal Identification Number PIN) Number

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Obtain or Reclaim lost TIN (Personal Identification Number PIN) Number by Kenyans247(m): Sun Feb 2020 08:39am

The tax identification number (TIN number) is referred to as the Personal identification number (PIN number) in Kenya.

Apply In-Person
Go to your nearest Kenya Revenue Authority or Huduma centre to make the application to obtain your lost PIN number.
If making your application from the Huduma centre visit the KRA desk to make the application.
Present your National identity card to the KRA officer for verification.
The tax revenue officer will assess the information and re-generate your lost PIN number.
This application attracts no charge and you will be issued with your PIN number immediately.
You will be given a printed copy of the certificate and a digital copy will be sent your email address.

Apply Online:
Step 1 : Request for your lost PIN number
A). Request through Email
Send an email to the Kenya revenue authorities requesting for your PIN number.
The email should be sent to the following email address; ,
You should attach a scanned copy of your National ID to the email.
You will get an email response with your PIN number within 24 hours.
B). Send request through KRA social media pages
You can also send a request for your lost PIN number through KRA’s Social media pages. These are
a. Twitter handle: @KRACare
b. Facebook page: Facebook page
You will be asked to send a scanned copy of your national Identity card.
You will get response with your PIN number within 4 hours.

Step 2 : Reprinting your KRA PIN certificate on iTax
Now that you have your KRA PIN number log in to KRA iTax portal using your PIN and password.
Below is a breakdown on how you can reprint your KRA PIN by merely accessing your KRA account. Visit Kenya Revenue Authority portal by providing your PIN and Password.
Select Registration on the navigation toolbar then click on Reprint PIN Certificate on the menu bar.
Choose Applicant Type, then click submit the request and generate the PIN Certificate
Click to download the PIN Certificate
Print the downloaded certificate.

Required Documents

Your national identity card

Office Locations & Contacts

Kenya Revenue Authority- Head Office

Times Tower, 19th Floor, Haile Selassie Avenue
P.O. Box 30742 Tel. 310900, Fax 315987 Nairobi, Kenya.
Tel: (020) 2813068, 2813160, 2812011.
Fax: (0) 253532, 240929, Nairobi Kenya.
Website: Kenya Revenue Authority

KRA online tax portal’’’: iTax

KRA Call Centre
Tel: +254 (020) 4999 999/ 4998 000 /2390919 / 020 2391099
Cell: +254 (0711) 099 999 / (077)1628105

Huduma Kenya
Lonrho House,
15th Floor,
Standard Street Nairobi
P.O. Box 47716-00100,
Phone: +254(020) 6900020
Website:Huduma centre

Huduma centre locations: Huduma centres Locations


Individuals who have a KRA PIN number and have lost it.


The application is free of charge.


The validity of the PIN number is forever.

Processing Time

A minimum of one hour to a maximum of 24 hours depending on mode of application.

Related Videos

Kenya - Obtain or Reclaim lost TIN (Personal Identification Number PIN) Number - English


Visit KRA offices or Huduma centre to make application
Email or call KRA call centre to make your application.
Present a copy of your ID for all odes of application

Required Information

Name of Taxpayer
National identification number
Telephone number
Email address
Physical and postal address

Need for the Document

The PIN number enable one to meet his/her tax obligations.

Information which might help

iTax is the system that has been developed to replace the current KRA Online system . It is a web-enabled and secure application system that provides a fully-integrated and automated solution for administration of domestic taxes.
iTax enables Taxpayer internet based PIN registration, returns filing, payment registration to allow for tax payments and status inquiries with real-time monitoring of accounts.

Other uses of the Document/Certificate

The PIN number is used in Kenya to acquire a number of services. These include;
(a) to clear any goods in commercial quantities from any port in Kenya
(b) to register any title to land, interest in land or any document affecting land
(c) to obtain any Tax Clearance Certificate from the KRA, Value Added Tax Service.
(d) to obtain a Certificate to commence business or a business permit issued by the Registrar-General or a District Assembly
(e) to receive payment from the Controller and Accountant General or a District Assembly in respect of a contract
(f) to supply of any goods or provision of any services to register for the Ghana Card with the National Identification Authority

External Links

Income tax: Income tax


Both Individuals and Organisations should register for a Personal Identification Number. Individuals must register directly with the KRA. A number of organisation types must register through the Registrar-General's Department and will be issued automatically with a PIN - specifically:
(i) Company With Shares
(ii) Company Limited by Guarantee
(iii) Partnership
(iv) External Company
(v) Subsidiary Business Name


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