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How to Register a Toll free Number in Kenya

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How to Register a Toll free Number in Kenya by Kenyans247(1): Fri Mar 2020 08:46pm
Procedure
Visit any toll free service providers to register. You can visit several so as to compare rates, features that come with the service and service quality
Set up your account with the chosen service provider. Select a package that will serve the needs of your business best. Many services will permit you to choose your own toll-free number if it is available, which you can use to make it easier for customers to remember.
Allocate the new toll-free number to an existing line, since they need to be routed to existing phone lines.



Required Documents
Identification card
Business certificate


Office Locations & Contacts
Communications Commission of Kenya
Located in Waiyaki Way
Tel: +254 (20) 4242000, 2441081-4, 0703 042000
P.o. Box 14448, Nairobi 00800
Email: info@cck.go.ke


Eligibility
All citizens of Kenya who meet the necessary requirements can apply for a toll-free number.



Fees
The fee varies according to the telephone carrier chosen.



Validity
It is usually valid for one year, but it also depends on the service provider terms stipulated in the contract.


Processing Time
The processing time is usually 7 to 21 days.

Instructions
To apply for a toll free number, you should have a registered business.



Required Information
Identification document
Business registration certificate
Passport photos
Address and location of the business



Need for the Document
Toll-free numbers are special numbers that allows callers to reach businesses and/or individuals without being charged for the call. They are usually used by organizations that wish to make it easier for users to make contact with them. The charge for using a toll free number is paid by the called party instead of the caller.

Typically, they begin with 0800 or 888, but there are few exceptions like 116, which offers free access to the child helpline service. Toll free numbers are provided by toll free service providers, who are usually the telephone carriers.


External Links
Safaricom toll-free services info
http://www.safaricom.co.ke/personal/value-added-services/messaging/voice-services/toll-free-service

Orange toll free services info
http://www.orange.co.ke/obs/toll_free.php

Communications Commission of Kenya
http://www.cck.go.ke/consumers/telephone_services/downloads/premium_rate_servicesbrochure.pdf

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