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How to recieve M-PESA Statements on E-Mail

Kenyans247 / Kenyans247 / General / How To / How to recieve M-PESA Statements on E-Mail

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How to recieve M-PESA Statements on E-Mail by Kenyans247(1): Thu 19, March, 2020 09:06am
M-PESA Statements on E-Mail
You can now receive Monthly M-PESA statements easily and conveniently.

Simply dial *234# from your mobile phone to access the menu, Select ‘My M-PESA Information’, then ‘M-PESA Statement’ or Click on M-PESA Statement at the bottom of the M-PESA landing page on mySafaricom App.

Select ‘Full Statement’ then register with your National ID or document of registration number, then enter and confirm your email.

You will then get a message confirming that you have registered for the service.

Your M-PESA statement is sent to you via email by the 5th of every month.

So wherever you are receive M-PESA statements at your convenience.


M-PESA Statements frequently asked Questions

What is the good news?-
You can now receive your M-PESA statement directly to your e-mail address in PDF format (advice the customer they need a PDF reader e.g. Adobe Acrobat).

What are the benefits of this service?-
You can self-register for the service at your comfort on your mobile phone to receive statements.

You can access your M-PESA statements on demand.

Additionally, you can to carry out reconciliations without necessarily having to visit Safaricom retail stores.

Statements accessed may be used as required to access financial facilities; depending on the institution requesting it


How will the service be accessed and how much does it cost?-
The service is free for all M-PESA customers and can be accessed by dialing *234# from their mobile phones

What are the steps for setting up the service as a first time user?-
Dial *234#

Select My M-PESA information

Select M-PESA Statement

Select full Statement

Enter National ID or document of registration

Enter e-mail address and confirm


How can I change my e-mail address?-
Dial *234#

Select My M-PESA information

Select M-PESA Statement

Select change e-mail and enter your new e-mail address


For which periods can customers query their statements?-
Customers will receive their M-PESA statements on a monthly basis or on demand for the:

1. Last 3 months

2. Last 6 months

3. Last 12 months


How long does Safaricom take to send my statement?-
Customers will receive their statements within 5 minutes of making a successful request


I have an M-PESA statement that has a disclaimer indicating that it cannot be used in court. How can I get a statement that does not bear the disclaimer and for which I can use in court?-
You need to visit the nearest Safaricom retail shop and inform them that you would like an M-PESA statement for court purposes. You will be provided with a form for which you will indicate your details and also provide your national ID. A request will be created for processing. You may collect your statement after a minimum of 5 business days.


My mother recently passed away. She had two numbers both of which had some funds on her M-PESA account, how can I go about obtaining a statement of the funds available in her M-PESA account?-
Visit your nearest Safaricom retail shop with the following documents:

Your ID
A copy of the deceased’s death certificate (burial permits are not allowed)
An affidavit indicating your relationship with the deceased
A letter from the local county administration/chief in the deceased’s area of residence

I have obtained a statement with respect to my deceased mother’s M-PESA accounts. In one of the accounts she had KES 20,000 and in the other account she had KES 50,000. I would like to obtain the funds in order to defray some expenses. What do I do?-
For M-PESA accounts containing amounts more than KES 30,000 you will need to provide the following documents:

Your ID
A copy of the deceased’s death certificate (burial permits are not allowed)
A Grant of Probate/ Grant of Letters of Administration intestate/ a letter from the public trustee
For M-PESA accounts containing amounts less than KES 30,000 you will need to provide the following documents:

Your ID
A copy of the deceased’s death certificate (burial permits are not allowed)
Letter from the county administration/ chief in the deceased’s area of residence
Once the above documents are provided, you will be required to fill in a claim form and nominate an M-PESA registered number to which we can transfer the funds within 72 hours.

https://www.safaricom.co.ke/faqs/faq/271

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