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Receiving complaints on service delivery in Kenya

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Receiving complaints on service delivery in Kenya by Saocv(1): Thu 16, April, 2020 08:20pm
Receiving complaints on service delivery

Complaints on service delivery can be logged with the Office of the Ombudsman whose mandate is to investigate any conduct in state affairs or any act or omission in public administration in any sphere of Government and complaints of abuse of power, unfair treatment, manifest injustice or unlawful, oppressive, unfair or unresponsive official conduct.

The Commission has a quasi-judicial mandate to deal with maladministration through, conciliation mediation and negotiation where appropriate.

Complaint to Ombudsman can be registered physically at any of the Commissions offices or at Huduma Centres. Complaints can also be logged by email, phone call and on Ombusdman website http://www.ombudsman.go.ke/complaint-form/

Cost: Nil
Timelines: 5 minutes
For more information call Huduma Contact Centre: +254 (020) 6900020

Or visit nearest Huduma Centre

Or Contact:
Commission on Administrative Justice "Office of the Ombudsman" 2nd Floor, West End Towers Opposite Aga Khan High School off Waiyaki Way – Westlands P.O. Box 20414 – 00200 NAIROBI. Tel: +254-20-2270000/2303000/2603765/2441211/8030666 Email : info@ombudsman.go.ke

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