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How to Apply for Water and Sewerage Connection in Kenya

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How to Apply for Water and Sewerage Connection in Kenya by Kenyans247(m): Tue Jan 2020 08:36am
Procedure

Water Supply

The customer fills in an application form together with copies of an ID / Passport and Pin certificate. The Front Desk Officer and other officers are always available to guide every applicant on how to fill the form correctly and register completed forms.

Surveying of the customer premises and determination of the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees. Staff is available to inspect all plumbing work done by a customer before effecting any service connection.

Connection is effected within one day once the pipe laying works is completed.

Sewer Services

To apply for sewer connection all you need is to fill in an application form which can be obtained from the office and have the required documents. The Front Desk Officer and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.

Survey of the customer premises to determine the requirements for the new connection within seven days of registering the application forms and payment of requisite survey fees. Staff will be available to inspect and approve all drainage works done by a licensed drain layer before effecting any service connection.

Connection is effected within three days after drainage works are completed and approved.

During the installation of a new connection, the customer will be provided with information explaining how to maintain the sewer connection and what to do in case of a sewer blockage.

The customer will receive his or her first bill with sewer charges within one month from the connection date.

Required Documents

Water Supply

Copy of ID
Copy of KRA PIN
Copy of Title deed
Connection charges as outlined in the tariff.

Sewer Services

Copy of ID
Copy of KRA PIN
Copy of Title deed
Connection charges as outlined in the tariff.
In case you have an existing water connection, you will only require the following:

Copy of water bill
Connection charges as outlined in the tariff.

Office Locations & Contacts
Ministry of Water and Irrigation
Maji House, Upper hill,
Off Ngong road,
Nairobi.
P.O BOX 49720 00100
Nairobi
Telephone : +254 020 2716013, 4900000
Fax: +254 020 2727622
Email: ps@water.go.ke
Website: http://www.water.go.ke

Eligibility
Anybody can apply for the services


Fees
For domestic consumers Kshs 5000 is paid both for survey and meter deposit while for commercial customers it is Kshs 27,500.

Instructions
Application forms which can be obtained from the Water and Sewerage offices countrywide.


Required Information
Name
Email Address
Phone Number
Zone/Estate
Type of Supply
Pin number
I D number

Need for the Document
Every person in Kenya has the right to clean and safe water in adequate quantities and to reasonable standards of sanitation as stipulated in Article 43 of the Constitution of Kenya.



Information which might help
Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs. The deposit refund shall be payable within three days after closing of account.

During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do in case of water leaks and economical use of water.

The customer will receive his or her first bill within one month from the connection date.

External Links
Connections to Water Supply http://www.nyewasco.co.ke/nyewascopages.php?main=6%20&%20cat=26

Nairobi City Water and Sewerage Company https://www.nairobiwater.co.ke/

Ministry of Water and Irrigation http://www.water.go.ke/

Kiambu Water and Sewerage Company http://www.kiambuwater.com/pg/faq_s

Others
Water and sewerage services core business is to ensure that residents have access to clean water and to basic sanitation services. Service scope includes:

Laying of water pipes
Connecting households and businesses to our water and sewer lines
Meter installation
Testing of meters
Exhauster services

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